Service & Support
Professional calibration, maintenance, and repair services for TERMOGRAF devices.
We provide comprehensive service and technical support for all TERMOGRAF products. Whether you need periodic calibration, preventive maintenance, or a repair, our factory-trained technicians ensure your instruments perform within specification throughout their lifecycle.
Our Service Areas
Calibration
Traceable calibration of temperature and humidity sensors with certificates of conformity.
Preventive Maintenance
Scheduled inspections to keep your recorders running at peak performance.
Repairs
Factory-level diagnostics and repair for hardware and firmware issues.
Spare Parts & Consumables
Original replacement probes, thermal paper rolls, batteries, and accessories.
Calibration
Regular calibration ensures your TERMOGRAF device reads within its stated accuracy (±0.5 °C for temperature, ±3 %RH for humidity). We perform calibration against traceable reference standards and issue a certificate of conformity with each service. We recommend annual calibration for regulatory-compliant environments such as pharmaceutical warehouses and cold chain transport.
Preventive Maintenance
Our preventive maintenance program includes a full functional check, firmware update, printer mechanism cleaning, battery health verification, and sensor integrity testing. Maintenance visits can be scheduled on-site or at our facility in Preajba. We recommend annual maintenance to maximize device lifespan and minimize unplanned downtime.
Repairs
If your TERMOGRAF device has a hardware fault — damaged probe, printer malfunction, display issue, or battery failure — our repair center can diagnose and fix the problem. All repairs use genuine TERMOGRAF parts and are backed by a 6-month service warranty. Contact us to arrange a repair ticket and receive shipping instructions.
Spare Parts & Consumables
We stock all spare parts for the TERMOGRAF TG5 range: replacement temperature and humidity probes with 10 m standard cable, thermal paper rolls (BPA-free), rechargeable battery packs, USB cables, and protective carrying cases. Parts can be ordered through our online store or by contacting our sales team directly.
Need service or support?
Contact our technical team to schedule calibration, maintenance, or a repair.